Gold Frost Wine Glasses – Set of 4
$29.50
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Product Description
Gold Frost Wine Glasses – Set of 4 combines style and function for everyday use and entertaining. When the occasion calls for intrigue, these Gold Frost wine glasses make the scene way more interesting. Their pedestal-like stems are truly elevating, adding height and enhancing the ambience with gleaming gold geometric patterns.
Shipping Policy
1. Shipping Overview
At BridgePeak Digital LLC, we work to make shipping information clear and easy to understand for customers shopping through bowlnook.com. This Shipping Policy explains how orders are processed, where we deliver, estimated delivery times, shipping charges, free shipping conditions, tracking updates, taxes, and steps to follow if an order is delayed, lost, or arrives with visible damage. Please review this policy before placing an order, as completing checkout means you agree to the shipping terms listed below.
2. Shipping Coverage
We currently provide shipping services to the United States, Europe, and other worldwide regions where delivery is available. Delivery availability may depend on the destination address, carrier service coverage, product availability, customs conditions, and checkout confirmation. If an address cannot be served by our available carriers, the order may be cancelled and refunded, or our customer service team may contact you for an alternative solution.
3. Order Processing Time
Most orders are processed within 1–4 business days after payment is successfully received and order information is confirmed. Business days do not include weekends or public holidays. During high-volume periods, promotional events, severe weather, carrier disruptions, or payment review, processing may take longer than usual. If there is a meaningful delay with your order, we will contact you using the email address provided at checkout.
4. Estimated Delivery Time
Estimated delivery time begins after the order has been processed and shipped. Orders delivered within the United States usually arrive within 5–10 business days after shipment. Orders delivered to Europe usually arrive within 7–15 business days after shipment. Orders delivered to other worldwide regions usually arrive within 10–20 business days after shipment. These time frames are estimates only and may vary due to carrier handling, destination distance, customs inspection, local delivery conditions, holidays, or other events beyond our control.
5. Shipping Fees and Free Shipping
Shipping fees are calculated based on the delivery region and will be shown during checkout before payment is completed. For orders shipped within the United States, the standard shipping fee is $5.00 USD, and orders of $140.00 USD or more qualify for free shipping. For orders shipped to Europe, the shipping fee is $6.00 USD, no free shipping activity currently applies. For orders shipped to other worldwide regions, the shipping fee is $12.00 USD, no free shipping activity currently applies.
6. Shipping Fee Table
United States: $5.00 USD shipping fee; free shipping on orders of $140.00 USD or more.
Europe: $6.00 USD shipping fee; no free shipping activity currently applies.
Other worldwide regions: $12.00 USD shipping fee; no free shipping activity currently applies.
7. Taxes, Customs, and Import Duties
For orders shipped within the United States, domestic shipments are tax-free under our current shipping arrangement, and customs duties or import taxes do not apply to U.S. domestic delivery. For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may be assessed by the destination country or region. These charges are not included in our product prices or shipping fees unless clearly stated at checkout, and they are generally the responsibility of the recipient where required by local law.
8. Order Tracking
After your order has shipped, tracking information may be sent to the email address provided during checkout. Tracking updates may take time to appear after the carrier receives the package. You can also check your shipment status through our Order Tracking page. Please make sure your email address and shipping address are accurate when placing your order, as incorrect information may delay delivery.
9. Address Accuracy and Delivery Issues
Customers are responsible for providing a complete and accurate shipping address at checkout. This includes the recipient name, street address, apartment or unit number, city, state or region, postal code, country, phone number, and any other information required for delivery. If a package is delayed, returned, lost, or undeliverable because of incorrect or incomplete address information, we may not be responsible for additional shipping costs or delivery failure. Please contact us as soon as possible if you notice an address error after placing your order.
10. Damaged, Missing, or Problem Packages
If your package arrives damaged, incomplete, or with visible delivery issues, please contact us within 48 hours of delivery. To help us review the issue efficiently, please include your order number, photos of the package, photos of the damaged item, and any relevant delivery information. We may work with the carrier to review the situation and provide an appropriate solution based on the order condition, carrier findings, and our applicable policies.
Return and Refund Policy
1. Return Period
We want customers to feel confident when shopping with us. If you are not satisfied with your order, you may request a return within 30 days of receiving your order. Return requests submitted more than 30 days after delivery will not be accepted or processed. Please keep your order confirmation, delivery record, product packaging, and any photos that show the condition of the item when it was received.
2. Return Eligibility
Our website sells dining, drinkware, and table serving related products. After receiving the order, customers may open the package for reasonable inspection, including checking the color, size, finish, shape, material feel, and whether the item matches the order information. Brief indoor handling for inspection purposes is acceptable, provided that the item remains clean, complete, undamaged, and suitable for resale.
3. Product Condition Requirements
Returned products should be sent back with the original packaging, accessories, labels, manuals, protective wrapping, and any included gifts where reasonably possible. Items must not show obvious signs of long-term use, stains, cracks, chips, scratches, odors, modification, missing parts, broken surfaces, or damage caused by improper handling. We reserve the right to refuse a return or reduce the refund amount if the returned item does not meet these condition requirements.
4. Return Process
To request a return, please contact us at [email protected] within 30 days of receiving your order. Please include your order number, the item you wish to return, the reason for return, and clear photos if the product is damaged, defective, incorrect, or different from what you ordered. Please do not send items back without return approval. Unauthorized returns may be delayed, refused, or returned to the sender. After your request is reviewed, we will provide return instructions if the item is eligible for return.
5. Return Shipping Fees
If the return is caused by our error, such as a wrong item, damaged item, defective item, or a clear fulfillment mistake, we will provide a reasonable return solution, which may include a prepaid return label, replacement, refund, or other appropriate resolution. If the return is due to personal reasons, including change of mind, ordering the wrong item, color preference, size preference, style preference, or no longer needing the product, the customer is responsible for the return shipping cost. Original shipping fees are generally non-refundable unless the return is caused by our error or required by applicable law.
6. Refund Review and Timing
After we receive the returned item, we will inspect it to confirm whether it meets the return requirements. If the return is approved, the refund will be issued to the original payment method. Refunds are usually returned to the original account within 7 business days after approval, depending on the payment provider, card issuer, bank processing time, or Stripe payment processing schedule. We do not issue refunds to a different card, account, or payment method from the one used for the original order.
7. Damaged Items, Evidence, and Payment Disputes
If your item arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery and provide clear evidence, including your order number, photos of the product, photos of the package, the shipping label, and a description of the issue. These records help us review the case fairly and support proper order verification if a payment dispute or Stripe review occurs. We encourage customers to contact us before opening a payment dispute, so we have the opportunity to investigate the issue and provide a suitable solution based on the order record, delivery status, product condition, and this Return and Refund Policy.
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