Shipping Policy

1. Shipping Overview

At BridgePeak Digital LLC, we work to make shipping information clear and easy to understand for customers shopping through bowlnook.com. This Shipping Policy explains how orders are processed, where we deliver, estimated delivery times, shipping charges, free shipping conditions, tracking updates, taxes, and steps to follow if an order is delayed, lost, or arrives with visible damage. Please review this policy before placing an order, as completing checkout means you agree to the shipping terms listed below.

2. Shipping Coverage

We currently provide shipping services to the United States, Europe, and other worldwide regions where delivery is available. Delivery availability may depend on the destination address, carrier service coverage, product availability, customs conditions, and checkout confirmation. If an address cannot be served by our available carriers, the order may be cancelled and refunded, or our customer service team may contact you for an alternative solution.

3. Order Processing Time

Most orders are processed within 1–4 business days after payment is successfully received and order information is confirmed. Business days do not include weekends or public holidays. During high-volume periods, promotional events, severe weather, carrier disruptions, or payment review, processing may take longer than usual. If there is a meaningful delay with your order, we will contact you using the email address provided at checkout.

4. Estimated Delivery Time

Estimated delivery time begins after the order has been processed and shipped. Orders delivered within the United States usually arrive within 5–10 business days after shipment. Orders delivered to Europe usually arrive within 7–15 business days after shipment. Orders delivered to other worldwide regions usually arrive within 10–20 business days after shipment. These time frames are estimates only and may vary due to carrier handling, destination distance, customs inspection, local delivery conditions, holidays, or other events beyond our control.

5. Shipping Fees and Free Shipping

Shipping fees are calculated based on the delivery region and will be shown during checkout before payment is completed. For orders shipped within the United States, the standard shipping fee is $5.00 USD, and orders of $140.00 USD or more qualify for free shipping. For orders shipped to Europe, the shipping fee is $6.00 USD, no free shipping activity currently applies. For orders shipped to other worldwide regions, the shipping fee is $12.00 USD, no free shipping activity currently applies.

6. Shipping Fee Table

United States: $5.00 USD shipping fee; free shipping on orders of $140.00 USD or more.

Europe: $6.00 USD shipping fee; no free shipping activity currently applies.

Other worldwide regions: $12.00 USD shipping fee; no free shipping activity currently applies.

7. Taxes, Customs, and Import Duties

For orders shipped within the United States, domestic shipments are tax-free under our current shipping arrangement, and customs duties or import taxes do not apply to U.S. domestic delivery. For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may be assessed by the destination country or region. These charges are not included in our product prices or shipping fees unless clearly stated at checkout, and they are generally the responsibility of the recipient where required by local law.

8. Order Tracking

After your order has shipped, tracking information may be sent to the email address provided during checkout. Tracking updates may take time to appear after the carrier receives the package. You can also check your shipment status through our Order Tracking page. Please make sure your email address and shipping address are accurate when placing your order, as incorrect information may delay delivery.

9. Address Accuracy and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address at checkout. This includes the recipient name, street address, apartment or unit number, city, state or region, postal code, country, phone number, and any other information required for delivery. If a package is delayed, returned, lost, or undeliverable because of incorrect or incomplete address information, we may not be responsible for additional shipping costs or delivery failure. Please contact us as soon as possible if you notice an address error after placing your order.

10. Damaged, Missing, or Problem Packages

If your package arrives damaged, incomplete, or with visible delivery issues, please contact us within 48 hours of delivery. To help us review the issue efficiently, please include your order number, photos of the package, photos of the damaged item, and any relevant delivery information. We may work with the carrier to review the situation and provide an appropriate solution based on the order condition, carrier findings, and our applicable policies.