Terms of Service

1. Agreement to Terms

These Terms of Service govern your access to and use of our website, products, checkout process, payment services, order services, customer support, and related online store functions. By visiting our website, placing an order, submitting information, or using our services, you agree to follow these Terms of Service and all related policies referenced on our website.

2. Online Store Use

You agree to use our website only for lawful shopping, browsing, order placement, customer service, and account-related purposes. You may not use our website for fraud, abuse, unauthorized access, harmful activity, false information submission, payment misuse, or any action that may interfere with the normal operation, security, or reliability of our website.

3. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, materials, prices, and availability accurately. However, slight differences may occur due to screen settings, lighting, photography, production batches, or manual measurements. Product information is provided for general shopping reference and may be updated, corrected, or changed when necessary.

4. Dining, Drinkware, And Table Serving Products

Our website mainly offers dining, drinkware, barware, and table serving related products for everyday meals, home hosting, and table settings. Product use should follow the product description, common tableware-use expectations, and any care or handling information provided with the item.

5. Order Acceptance

After you place an order, you may receive an order confirmation by email. This confirmation means that we have received your order request, but it does not guarantee final acceptance if there is a payment issue, stock issue, pricing error, shipping restriction, suspected fraud, incorrect address, or other problem that prevents order fulfillment. We reserve the right to cancel or refuse an order when necessary.

6. Pricing and Availability

Product prices, promotions, discounts, shipping fees, and availability may change without prior notice. If a pricing error, product listing error, or availability issue occurs, we may contact you to confirm the corrected information, cancel the affected order, or provide another reasonable solution. We are not responsible for typographical errors or technical errors that are corrected in good faith.

7. Payment Terms

All payments must be successfully authorized before an order can be processed. We accept the payment methods shown at checkout, and all transactions are processed in United States Dollars (USD). Payment security, accepted payment methods, failed payments, payment verification, payment disputes, and refund-to-original-payment-method rules are explained in our Payment Policy.

8. Payment Security and Verification

Payments may be processed through secure third-party providers, including Stripe and PayPal. We may use payment status, billing details, transaction references, customer communication, shipping records, and order records to verify transactions, prevent fraud, respond to payment inquiries, and support Stripe, PayPal, card issuer, or bank review when necessary.

9. Shipping and Delivery

Shipping availability, processing time, delivery estimates, shipping fees, free shipping conditions, taxes, customs, damaged package contact time, and order tracking information are explained in our Shipping Policy. Delivery time may be affected by carrier handling, address accuracy, weather, holidays, customs review, or other events outside our direct control.

10. Address Accuracy

Customers are responsible for providing complete and accurate billing and shipping information at checkout. Incorrect, incomplete, or undeliverable address information may cause delays, return-to-sender events, additional costs, or failed delivery. If you notice an address error after placing an order, please contact customer support as soon as possible so we can review whether changes are still possible.

11. Order Tracking

After an order ships, tracking information may be provided by email or through the order tracking tools available on our website. Tracking updates may take time to appear after the carrier receives the package. Delivery confirmation, tracking records, and carrier updates may be used to verify shipment status, resolve delivery questions, and support payment dispute review when needed.

12. Returns and Refunds

Return eligibility, return period, product condition requirements, return process, return shipping responsibility, damaged item evidence, and refund timing are explained in our Return and Refund Policy. Customers should review that policy before submitting a return request or sending any item back.

13. Refund Method

Approved refunds are issued to the original payment method used for the order. We do not issue refunds to a different card, account, wallet, or payment method from the one used for the original purchase. Refund timing may depend on payment processor, card issuer, bank, PayPal, Stripe, or digital wallet processing rules, as further explained in the applicable refund policy.

14. Privacy and Data Protection

We collect, use, store, protect, and disclose customer information as described in our Privacy Policy. This may include information needed for order processing, payment verification, shipping support, customer service, return review, refund handling, fraud prevention, legal compliance, and payment dispute response.

15. Website Security

We use reasonable technical and organizational measures to support website and checkout security, including HTTPS, TLS/SSL encryption in transit, access control, data minimization, secure payment processors, and limited access to customer information where appropriate. No online system can be guaranteed completely secure, but we work to protect customer information and transaction records using commercially reasonable safeguards.

16. Customer Communications

By placing an order or contacting us, you agree that we may communicate with you about your order, payment, shipping, delivery, customer service request, return request, refund request, policy update, or dispute-related matter. You are responsible for providing an accurate email address and reviewing messages related to your order.

17. Prohibited Conduct

You may not use our website to submit false orders, unauthorized payments, fraudulent claims, abusive chargebacks, misleading evidence, harmful code, spam, automated scraping, or any activity that violates applicable law or harms our website, customers, payment processors, carriers, service providers, or business operations.

18. Intellectual Property

All website content, including text, images, product descriptions, layouts, graphics, logos, icons, page designs, and other materials, is owned by us or used with permission unless otherwise stated. You may not copy, reproduce, distribute, modify, sell, or commercially exploit website content without our prior written permission.

19. Third-Party Services

Our website may use third-party services for payment processing, fraud screening, shipping support, analytics, email communication, website hosting, security, or customer service. These third parties may have their own terms, privacy practices, and service rules. We are not responsible for third-party websites, systems, or services that are outside our direct control.

20. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, order delays, carrier issues, technical errors, payment provider issues, service interruptions, or events outside our reasonable control. Our total liability for a specific order shall not exceed the amount paid for that order, unless applicable law requires otherwise.

21. Governing Law and Court Jurisdiction

These Terms of Service and any dispute related to your use of our website, orders, payments, shipping, returns, refunds, privacy, or customer service shall be governed by the laws applicable to the business address shown on our Contact Us page, without regard to conflict of law principles. Any dispute that cannot be resolved through customer support shall be submitted to the competent courts with jurisdiction over that business address. Customers agree that disputes will be handled by the appropriate court, and court proceedings shall be the final method for resolving unresolved legal disputes unless applicable law requires another process.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our website operations, payment providers, shipping services, return procedures, privacy practices, legal requirements, or business needs. The updated version will be posted on this page. Continued use of our website after updates are posted means you accept the revised Terms of Service.