Return and Refund Policy
1. Return Period
We want customers to feel confident when shopping with us. If you are not satisfied with your order, you may request a return within 30 days of receiving your order. Return requests submitted more than 30 days after delivery will not be accepted or processed. Please keep your order confirmation, delivery record, product packaging, and any photos that show the condition of the item when it was received.
2. Return Eligibility
Our website sells dining, drinkware, and table serving related products. After receiving the order, customers may open the package for reasonable inspection, including checking the color, size, finish, shape, material feel, and whether the item matches the order information. Brief indoor handling for inspection purposes is acceptable, provided that the item remains clean, complete, undamaged, and suitable for resale.
3. Product Condition Requirements
Returned products should be sent back with the original packaging, accessories, labels, manuals, protective wrapping, and any included gifts where reasonably possible. Items must not show obvious signs of long-term use, stains, cracks, chips, scratches, odors, modification, missing parts, broken surfaces, or damage caused by improper handling. We reserve the right to refuse a return or reduce the refund amount if the returned item does not meet these condition requirements.
4. Return Process
To request a return, please contact us at [email protected] within 30 days of receiving your order. Please include your order number, the item you wish to return, the reason for return, and clear photos if the product is damaged, defective, incorrect, or different from what you ordered. Please do not send items back without return approval. Unauthorized returns may be delayed, refused, or returned to the sender. After your request is reviewed, we will provide return instructions if the item is eligible for return.
5. Return Shipping Fees
If the return is caused by our error, such as a wrong item, damaged item, defective item, or a clear fulfillment mistake, we will provide a reasonable return solution, which may include a prepaid return label, replacement, refund, or other appropriate resolution. If the return is due to personal reasons, including change of mind, ordering the wrong item, color preference, size preference, style preference, or no longer needing the product, the customer is responsible for the return shipping cost. Original shipping fees are generally non-refundable unless the return is caused by our error or required by applicable law.
6. Refund Review and Timing
After we receive the returned item, we will inspect it to confirm whether it meets the return requirements. If the return is approved, the refund will be issued to the original payment method. Refunds are usually returned to the original account within 7 business days after approval, depending on the payment provider, card issuer, bank processing time, or Stripe payment processing schedule. We do not issue refunds to a different card, account, or payment method from the one used for the original order.
7. Damaged Items, Evidence, and Payment Disputes
If your item arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery and provide clear evidence, including your order number, photos of the product, photos of the package, the shipping label, and a description of the issue. These records help us review the case fairly and support proper order verification if a payment dispute or Stripe review occurs. We encourage customers to contact us before opening a payment dispute, so we have the opportunity to investigate the issue and provide a suitable solution based on the order record, delivery status, product condition, and this Return and Refund Policy.