Frequently Asked Questions
Useful answers about shopping, payment, shipping, returns, refunds, and customer support.
What products do you sell?
We sell dining, drinkware, and table serving related products for everyday meals, home hosting, and table settings. Product details, colors, sizes, materials, and features are shown on each product page.
What currency do you use?
All prices, shipping fees, order totals, refunds, and payment adjustments are processed in United States Dollars (USD). Your bank or payment provider may apply its own exchange rate or conversion fee.
What payment methods do you accept?
We accept the payment methods shown at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay, Discover, and Google Pay. For more details, please review our Payment Policy.
Are payments secure?
Yes. Our website uses HTTPS and TLS/SSL encryption to help protect information during browsing, checkout, order submission, and payment-related communication. We do not store your full card number or card security code.
Why did my payment fail?
A payment may fail because of incorrect billing details, insufficient funds, expired card information, issuer restrictions, network interruption, provider review, or incomplete authentication. Please review our Payment Policy.
When will my order be processed?
Order processing time and shipping arrangements are explained in our Shipping Policy. Processing may be affected by payment review, product availability, holidays, carrier delays, or order information issues.
Where do you ship?
Delivery availability depends on the destination address, carrier coverage, product availability, customs conditions, and checkout confirmation. Complete shipping coverage and delivery estimates are explained in our Shipping Policy.
How much does shipping cost?
Shipping fees and free shipping conditions are explained in our Shipping Policy. The applicable shipping cost will also be shown during checkout before payment is completed.
How can I track my order?
After your order has shipped, tracking information may be sent to the email address provided during checkout. Tracking updates may take time to appear after the carrier receives the package.
What if my shipping address is wrong?
Please contact customer support as soon as possible after noticing an address error. Address changes may not be possible after an order has been processed or shipped.
Can I return an item?
You may request a return within 30 days of receiving your order. Return eligibility, product condition requirements, return process, and return shipping responsibility are explained in our Return and Refund Policy.
Can I inspect the product first?
Yes. Customers may open the package for reasonable inspection, including checking the color, size, finish, shape, surface condition, material feel, and whether the item matches the order information.
Who pays for return shipping?
If the return is caused by our error, we will provide a reasonable return solution. If the return is due to personal reasons, the customer is responsible for the return shipping cost.
When will I receive my refund?
If a return is approved after review, the refund will be issued to the original payment method. Refunds are usually returned to the original account within 7 business days after approval.
Can refunds go to another account?
No. Approved refunds are issued to the original payment method used for the order. We do not issue refunds to a different card, wallet, account, or payment method.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and provide your order number, photos of the product, photos of the package, the shipping label, and a description of the issue.
How do you protect my information?
We use reasonable technical and organizational measures, including HTTPS, TLS/SSL encryption, access control, secure payment processors, data minimization, system monitoring, and routine maintenance. Please review our Privacy Policy.
What before opening a payment dispute?
Please contact customer support first if there is an issue with a payment, order, refund, or transaction record. This allows us to review the case and provide available support.