Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when customers visit our website, create an order, contact customer support, make a payment, request shipping, request a return, or otherwise interact with our online store. By using our website, you agree to the data practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us, including your name, billing address, shipping address, email address, phone number, order details, payment confirmation details, customer service messages, return requests, photos or evidence submitted for damaged or incorrect items, and other information needed to process your order or respond to your request.

3. Order and Transaction Information

When you place an order, we collect information needed to confirm the order, arrange delivery, provide customer support, prevent fraud, verify payment status, and maintain accurate business records. This may include order number, purchase date, payment status, transaction reference, delivery status, product information related to the order, and communication records related to the order.

4. Payment Information

Payments on our website may be processed through Stripe and PayPal. We do not store your full card number, card security code, or complete payment account credentials on our website. Payment information is handled by secure third-party payment providers, and we may receive limited payment-related information such as payment status, transaction ID, payment method type, billing details, fraud review result, or confirmation needed to complete, refund, or verify an order.

5. Stripe and PayPal Payment Security

Stripe and PayPal use their own secure payment infrastructure to process transactions. When a customer completes payment, sensitive payment details are transmitted through secure payment channels and are not stored as full card data by us. We use payment records, transaction references, customer authorization records, order confirmations, refund records, and delivery-related evidence to support payment verification, fraud prevention, chargeback response, and payment dispute review where necessary.

6. HTTPS and TLS/SSL Protection

Our website uses HTTPS to help protect information transmitted between your browser and our website. HTTPS works with TLS/SSL encryption to reduce the risk of interception, tampering, or unauthorized viewing during browsing, checkout, account access, form submission, and customer support communication. When you enter personal information on secure pages, TLS/SSL helps encrypt the data while it is being transmitted over the internet.

7. Checkout and Data Transmission Security

Checkout pages, payment buttons, order forms, and customer information forms are designed to operate through secure HTTPS connections where available. Customers should check that the browser shows a secure connection before entering payment or personal information. We also take reasonable steps to keep checkout flows, payment redirects, and order confirmation processes protected from unauthorized interference, technical misuse, or improper access.

8. Data Protection Measures

We use reasonable administrative, technical, and organizational measures to protect customer information. These measures may include HTTPS, TLS/SSL encryption in transit, access control, limited staff access, order verification procedures, secure payment processors, data minimization, account permission management, system monitoring, routine maintenance, and limiting the use of customer data to legitimate business purposes.

9. Access Control and Internal Handling

Customer information is only accessed by people or service providers who need it for business operations, such as order processing, customer support, payment confirmation, shipping support, fraud prevention, return review, or legal compliance. We do not allow unnecessary internal access to customer personal information, and we aim to limit access based on the purpose of the task.

10. How We Use Personal Information

We use personal information to process orders, confirm payments, arrange delivery, send order updates, provide customer support, review return or refund requests, respond to damaged package claims, prevent fraud, maintain transaction records, improve website performance, comply with legal obligations, and protect the rights and security of our business, customers, and payment partners.

11. Shipping-Related Information

We may use customer name, shipping address, phone number, email address, order number, and package information to arrange delivery, provide shipping updates, verify delivery status, and support order-related service requests. Shipping availability, delivery time, shipping fees, and related shipping terms are explained in our Shipping Policy.

12. Return and Refund Information

If you request a return or refund, we may collect and review your order number, delivery record, product condition details, customer explanation, photos, packaging images, shipping label images, and return tracking information. Return eligibility, return conditions, return shipping responsibility, and refund timing are explained in our Return and Refund Policy.

13. Customer Support Communications

When you contact us for help, we may keep records of your messages, email address, order number, issue description, attached photos, and our responses. These records help us investigate problems, respond accurately, prevent repeated requests from being mishandled, confirm previous support actions, and provide fair evidence if a payment dispute, Stripe review, PayPal case, or chargeback occurs.

14. Fraud Prevention and Order Verification

We may use order information, payment status, billing details, shipping details, device or browser information, transaction references, and communication records to help detect suspicious activity, unauthorized payment attempts, address inconsistencies, refund abuse, chargeback misuse, or other activity that may harm customers, payment providers, or our business. This information may be used to support Stripe, PayPal, bank, or card network review when necessary.

15. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, or similar technologies to support website operation, remember cart activity, improve page performance, understand visitor behavior, detect technical problems, prevent fraud, and provide a smoother shopping experience. You may adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

16. Analytics and Website Performance

We may collect limited technical information such as IP address, browser type, device type, pages visited, referral source, session activity, approximate location, and website performance data. This information helps us improve website stability, identify errors, protect against abuse, understand customer usage patterns, and maintain a more secure and reliable shopping environment.

17. Sharing Information with Service Providers

We may share necessary information with trusted service providers who help us operate our website, process payments, provide fraud screening, arrange shipping, manage email communication, support customer service, analyze website performance, process refunds, or maintain business records. These service providers are only allowed to use the information as needed to provide their services to us or as required by law.

18. Payment Disputes, Chargebacks, and Evidence

If a payment dispute, chargeback, Stripe review, PayPal case, or bank inquiry occurs, we may use and submit relevant order evidence to support proper transaction verification. This evidence may include order confirmation, payment status, transaction ID, customer communication, shipping record, tracking information, delivery confirmation, return request details, refund record, photos submitted by the customer, and policy references available at the time of purchase.

19. Data Retention Period

We generally retain customer data for 1 year from the date of collection or from the date the related order, support request, return request, refund request, or dispute record is completed, unless a longer retention period is required by law, tax rules, accounting obligations, fraud prevention needs, unresolved disputes, payment processor requirements, or legitimate business protection. After the retention period, we may delete, anonymize, or securely restrict access to the information.

20. Data Minimization and Accuracy

We aim to collect only the information reasonably necessary for order processing, payment verification, delivery support, customer service, return review, refund handling, fraud prevention, legal compliance, and website operation. Customers are responsible for providing accurate order and contact information. If your information changes or you believe your information is incorrect, you may contact us at [email protected] to request a review or correction.

21. GDPR Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another region where GDPR-style privacy rights apply, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain data, restriction of processing, objection to certain processing activities, and data portability where applicable. We will review such requests in accordance with applicable law. Some information may still need to be retained for order verification, payment records, tax obligations, fraud prevention, return or refund handling, Stripe or PayPal dispute review, legal compliance, or other legitimate business purposes.

22. Your Privacy Choices

You may request access to, correction of, or deletion of certain personal information, subject to legal, payment, tax, fraud prevention, security, and business record requirements. Some information may need to be retained for order verification, payment dispute handling, refund records, legal compliance, or fraud prevention. We will review privacy requests based on the information provided and applicable requirements.

23. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our website operations, payment providers, security practices, legal requirements, or customer service processes. The updated version will be posted on this page. Continued use of our website after changes are posted means you accept the updated Privacy Policy.